Refund policy

We want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help.

Please read this policy carefully before requesting a refund or contacting us.

1. Our 30-Day Guarantee

We accept refund requests for items within 30 days from the date your order was delivered.

To be eligible, your request must be based on a valid issue (see below).

2. How to Initiate a Refund/Credit Request

DO NOT SEND US THE PRODUCT; we do not accept physical returns to any address. Sending a product back without prior written authorization may disqualify you from receiving a refund.

To start your request:

•  Email us directly at hello@thesummitlane.com

•  Include your Order Number.

•  Clearly explain the Reason for your request.

•  If the item is damaged or incorrect, attach Clear Photos of the defect/damage.

3. Eligible Reasons for a Refund/Credit

We will review your request and may offer a full refund, partial refund, or store credit for the following reasons:

•  Defective or Damaged Product: The item arrived broken or did not work as described.

•  Wrong Item Received: You received the wrong color, size, or product entirely.

•  Item Never Arrived: The item's tracking status shows it was lost or stalled for an excessive period (typically 45+ days).

4. Our Resolution Process (The "Keep the Product" Policy)

If your request is approved, we will typically process your refund or store credit and ask you to keep the item, donate it, or responsibly dispose of it.

•  Refunds: Will be processed back to your original payment method within 5-10 business days.

•  Store Credit: Will be issued immediately as a digital gift card for use on future purchases.

5. Non-Refundable Items

The following items are not eligible for a refund:

•  Gift cards.

•  Items marked as "Final Sale" on the product page.

•  Items with damage caused by misuse or normal wear and tear.